Get in Touch With Us

Got a question about how sweepstakes casinos work, spotted something on the site that needs a second look, or want to flag a state where availability has changed? This page explains how to reach the Sweepstakes Casinos team and what kind of enquiry gets sent where.

How to Reach Sweepstakes Casinos

Email is the best way to contact us. Send a message to [email protected] and a member of our editorial team will read it and reply directly — we don't rely on canned auto-responses to stand in for a real answer. Include a short summary of what you're writing about so we can route it to the right person without back-and-forth.

We try to respond within a couple of working days. During busier stretches, particularly when several operators update their offers or eligible-state lists at once, it can take a little longer.

What You Can Get in Touch About

• Questions about how sweepstakes casinos work — if the difference between Gold Coins and Sweepstakes Coins, or how prize redemption actually works, isn't clear from our pages, ask us directly.
• Corrections or outdated details — operators change their welcome offers, eligible-state lists, and redemption terms fairly often. If you notice something on first-to-fly.com that no longer matches what an operator is showing, we want to know so we can check it.
• State availability reports — because eligibility is decided state by state and operators can add or drop states with little notice, reader reports help us keep our coverage current. If you've found that a platform we cover no longer serves your state, or now does, let us know.
• Content suggestions — if there's a platform, a topic, or a comparison you'd like us to add, tell us what you're looking for.
• Partnership or editorial enquiries — if you represent a sweepstakes casino operator or a related business and want to discuss coverage, introduce yourself and explain what you have in mind. As a disclosure, some of the offers on this site are commercial relationships, and we may earn a commission when a reader signs up through a link here — this never determines how an operator is ranked or reviewed.
• Responsible play concerns — if you or someone you know is struggling to keep sweepstakes-style play in check, say so in your message and we'll point you toward appropriate support resources rather than treating it as a routine enquiry.

Before You Write In About a Specific Platform

We cover platforms including Crown Coins, Spinblitz, Lone Star, Free Spins, SplashCoins, MegaBonanza, Spree, Blitzmania, Card Crush, and SweepKing. If your question relates to one of these, a few details help us answer faster:

• Which platform and, if relevant, which state you're playing from
• Whether your question is about the free-play side (Gold Coins) or the promotional Sweepstakes Coins side used for prize entries
• Any screenshots or dates that show what you're describing, if it's a correction

We can't resolve account-specific issues, purchase disputes, or redemption delays on an individual player's account — those need to go directly to the operator's own support team, since we don't have access to any platform's customer accounts. What we can do is check our own content against what an operator is currently publishing and correct it where needed.

A Note on What This Site Does and Doesn't Do

Sweepstakes Casinos is an independent comparison resource. We research and compare sweepstakes casino platforms — things like how fast Sweepstakes Coins tend to move through redemption, what identity verification a platform asks for, and what a welcome offer actually requires — but we aren't a sweepstakes casino ourselves, we don't process payments, and we don't hold or redeem anyone's coins. We also don't offer legal advice about whether a particular platform is permitted in your state; laws in this space vary and change, so any state-specific question about your own eligibility is best confirmed with the operator's terms or, if you have real doubts, a local legal resource.

If your enquiry is about a completely different topic covered on the site, such as casino options for readers outside the sweepstakes model, you may find our page on Best Non GamStop Casinos more relevant than a direct message to us.

What Happens Once You've Sent a Message

Every email is read by someone on the team, not filtered by a bot and discarded. If your message is a correction, we check it against the operator's current published terms before making any change. If it's feedback or a suggestion, it feeds into what we prioritise covering next. We can't promise every message gets a lengthy reply, but every one gets read, and corrections that check out get acted on.

Thanks for taking the time to reach out. Whether it's a quick question or a detailed correction, it helps us keep the site accurate for the next reader comparing sweepstakes casinos.